Cancellations & refunds

Before payment

An order request does not charge you. If you change your mind, email [email protected] with your order reference and ask to cancel the request.

Before activation

If you have paid and want to cancel, contact us promptly. Include your reference and payment date, but do not send full card details or banking passwords. We will check whether activation has started and explain the next steps.

After activation or if something is wrong

Tell us what happened, when it started and the device you use. We will review the order, the service confirmation and the reported issue. We may need basic troubleshooting information to understand the problem.

Confirm the arrangements before paying

The cancellation and refund arrangements that apply to your order will be provided with your written confirmation before payment. Do not pay until those arrangements, the available service and the device requirements are clear to you. Nothing on this page limits consumer rights that apply by law.

Contact

Use [email protected] for cancellation and refund questions. Include the order reference to help us find your request.